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RONSICK'S AUTO CARE > OUR SHOP > CODE OF ETHICS

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

Brought my vehicle in thinking I had a tie rod problem which would be expensive but thanks to Ronsicks Auto they checked out my vehicle and found it was not the tie rods but something different. They saved me $500 + in repairs. I like their honesty and prompt service. They have my business going forward. The staff is very professional and polite.

-Rose, St. Louis

Exceptional service! The team is very caring, attentive to detail, and cost if service is always reasonable price, The strong customer care culture is endorsed by all employees and is clearly demonstrated by the owner, Steve Sr and Jr. Thanks for caring!

-Glossieg,Florissant

Had my car in for a state inspection and to find the source of a squeak in the rear of the car. I was told that a strut was the source of the noise & to take it back to whoever did the installation because it should still be under warranty. Very honest workers.

-Anonymous

Service was fast and the staff was super awesome! It's always nice to walk in and see Steve. I never fell pressured, service and recommended repairs are always explained. Any recommendations are given in a written estimate which is helpful. Thank you!